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Booking phone number:
+358 94 245 1499

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FAQ

FREQUENTLY ASKED QUESTIONS (FAQ)

 

1. WHEN WILL THE BORDER TRAFFIC BOOKING SERVICE BE INTRODUCED?

The border traffic booking service is a pilot project, which will be launched in December 2014 and will last until April 2015. The new booking service for Russia-bound traffic at the border crossing point in Vaalimaa will be officially introduced for freight traffic on 15.12.2014 and border crossing time bookings can already be made at evpa.fi. 

In terms of passenger traffic, the booking service will start on 19.01.2015, and booking of crossing times can be made from 05.01.2015.

2. CAN A VEHICLE REGISTRATION NUMBER BE CHANGED WHEN A BOOKING IS MADE?

No.

3. CAN I CHANGE THE BORDER CROSSING TIME?

Yes, the border crossing time can be changed.

4. DO I NEED TO PAY FOR THE BOOKING?

No, the booking is free of charge.

5.CAN I BOOK MORE THAN ONE PLACE IN THE QUEUE?

No. You can book a new place in the border crossing queue for the same driver or the vehicle, only after crossing the border or canceling the existing booking.

6. CAN I BOOK A PLACE IN THE BORDER CROSSING QUEUE FROM RUSSIA TO FINLAND?

No. Our system only works from Finland to Russia.

7. WHICH BORDER CROSSING POINTS CAN BE SELECTED WHEN BOOKING A PLACE IN THE QUEUE?

Vaalimaa.  At other border crossing points, you do not need to book a crossing time. 

8. HOW DO I CROSS THE BORDER, IF I HAVE BOOKED A PLACE IN THE BORDER CROSSING QUEUE?

You need to arrive at the border crossing point at the time you have booked. You will be notified of the crossing by SMS assuming you have given your mobile number while having made your booking.  Your vehicle license plate number will be shown on LED signs in Vaalimaa Waiting Area when you are called to Border. Border crossing is booked for the period starting at the beginning of each hour, for each hour period during which border crossing is possible.

How it works?

Freight traffic (mandatory service):

  • Pre-Reserve queue​
    Allows the reserving of a border crossing time for a certain day and hour.
  • Priority Queue​
    You will have to prove your right for a Priority queue slot at the border.
  • Live Queue​
    You can reserve a place in the queue when you arrive at Vaalimaa truck waiting area.

 

Booking options:

  • Internet - Make a booking.
  • Self-service terminals​ - Port of Kotka, Port of Hamina, Vaalimaa Truck Waiting Area.
  • 24/7 Call-Centre​ - (+358 94 245 1499).